When someone dials 999, the emergency operations centre (known as ‘control’) alert us if we are needed. Here are the steps that are made by us as responders:
- We receive a call from control asking us to attend an emergency. Control will tell us what the emergency is and the location.
- We get in our car and head off to the location immediately.
- We arrive at the address and enter the property with our kit bag and gloves on.
- We assess the patient. If they are conscious and can speak, we ask them what the matter is and then treat them as necessary.
- Again, if the patient is conscious we take their medical history to gain more of an insight as to why they have become unwell.
- If the patient is unconscious then we assess the reason for this and treat them as necessary.
- If the patient is not breathing then we perform basic life support techniques.
- We keep monitoring and treating the patient until an ambulance arrives.
- We do a ‘handover’ where we tell the attending paramedics what has happened, what we have done and the medical history if it is necessary.
- If we are currently performing basic life support techniques at the point of paramedic arrival, we will continue to do so and will work as part of a team alongside the paramedics to try and resuscitate the patient.
- If there is no basic life support required, then we leave the patient in the care of the paramedics and go home.
- Once we are home, we call control to say we are clear of scene and ready for duty again.
- We then fill in our paper work.
- At the end of our shift we phone control and ‘log off’.